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ABOUT US

Welcome to Flickering Wix, where passion meets craftsmanship to bring you unique and elegant concrete candles that illuminate your spaces with warmth and style.
Our Story
Founded in [2023], Flickering Wix was born out of a shared love for design, sustainability, and the timeless beauty of concrete. What started as a small endeavor grown into a brand dedicated to creating exceptional candles that blend modern aesthetics with traditional craftsmanship.
The Art of Concrete
At the heart of our company is the art of working with concrete. We believe in its versatility, durability, and the distinct character it brings to each piece. Every candle is meticulously hand-poured, ensuring that no two candles are exactly alike. It's this uniqueness that sets our creations apart.

SHIPPING

Shipping Policy for Flickering Wix
Last Updated: [12/31/2023]
Thank you for choosing FlickeringWix! Please read our Shipping Policy carefully to understand how we handle the shipping of our products.
1. Order Processing Time
Orders are typically processed within 2/3] business days of receiving payment.
Custom or made-to-order items may have longer processing times, which will be communicated during the ordering process.
2. Shipping Methods We offer several shipping options, including USPS,UPS,FEDEX
Shipping costs are calculated based on the weight of your order and the selected shipping method.
3. Shipping Locations
We ship to within the 48 Contiguous US states only
4. Estimated Delivery Times
Estimated delivery times are provided during the checkout process and are based on the selected shipping method and destination.
Flickering Wix is not responsible for delays caused by unforeseen circumstances or the shipping carrier.
5. Tracking Information
Once your order is shipped, you will receive a confirmation email with tracking information.
You can track your order using the provided tracking number on our website or the carrier's website.
6. Shipping Delays
Flickering Wix is not liable for shipping delays caused by factors beyond our control, such as weather, natural disasters, or carrier disruptions.
7. Lost or Stolen Packages
Flickering Wix is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
If you encounter any issues with your delivery, please contact the carrier directly to file a claim.
9. Shipping Changes or Cancellations
Changes to shipping information or order cancellations may be accommodated if requested before the order is shipped.
Once an order has been shipped, changes are not guaranteed and may incur additional fees.
10. Contact Information:
Flickering Wix
Cpiper@Flickering Wix.com

RETURNS

Your 100% satisfaction is our goal. If you are not happy with any purchase, we will exchange it or refund your money within 30 days of the date the order was placed. Unfortunately, orders older than 30 days cannot be returned or exchanged.
We will refund you the price of the unopened product(s) upon receiving the item(s). Please email at Cpiper@Flickeringwix.com  with your Order# before returning any items. Items must be received in a resalable condition. SHIPPING COSTS TO AND FROM YOU WILL BE YOUR SOLE RESPONSIBILITY. YOU WILL NOT BE REFUNDED SHIPPING UNLESS YOU RETURN AN ITEM THAT HAS BEEN DAMAGED.Damaged items will be replaced with an identical product only. A photo of the damaged item may be required.

TERMS OF SERVICE

Terms of Service for Flickering Wix

Last Updated: [12/31/2023]

Welcome to Flickering Wix! Please read these Terms of Service carefully before using our products or services.

1. Acceptance of Terms

By accessing or using Flickering Wix products or services, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our products or services.

2. Orders and Payments

  • Placing an order: When you place an order with Flickering Wix, you agree to provide accurate and complete information.
  • Payment: Payment is required at the time of purchase. We accept [list of accepted payment methods].
  • Pricing: Prices are subject to change without notice, and any such changes will not affect orders already placed.

3. Shipping and Delivery

  • Shipping: We will make reasonable efforts to ship orders promptly, but we are not responsible for delays caused by third-party shipping carriers.
  • Delivery: Risk of loss and title for items purchased from Flickering Wix pass to you upon delivery of the items to the carrier.

4. Returns and Exchanges

  • Returns: Please refer to our [Return Policy] for information on returns and exchanges.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 30 days of receipt.

5. Intellectual Property

All content and materials available on Flickering Wix are the property of Flickering Wix and are protected by copyright, trademark, and other intellectual property laws.

6. Privacy Policy

Our Privacy Policy explains how we collect, use, and disclose information about you. By using our products or services, you agree to our Privacy Policy.

7. Limitation of Liability

Flickering Wix is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Texas.

Contact Information:

[Flickering Wix]
Cpiper@FlickeringWix.com

Thank you for choosing

Flickering Wix!

CANDLE CARE

Candles are comforting, relaxing, and can add the right feeling to a room or moment – but they also need a bit of care so they last longer. To help you care for your candle and get great results every time you burn it, here are a few simple candle care tips.

How to take care of your candle:

1. For your candle’s first burn, make sure it burns evenly.

When burning your candle for the very first time. Burning your candle long enough so that the pool of wax extends to the rim of the vessel allows the candle to set its wax “memory.” Each time you burn the candle, it will "remember" to burn out to the rim and help avoid tunneling. 

2. Trim the wick before burning your candle.

Trimming the wick is a very important step. This will allow the candle to have a long, clean, even burn and avoid any soot buildup or issues.

We recommend you always trim your wick to 1/4" before EACH use.

When you trim the wick, turn the solidified candle upside down to prevent the burnt wick from falling into the candle. Trim the wick or remove the “mushroom” left by the previous burn using a wick trimmers

3. Don’t burn your candle for over 4 hours.

If you burn the candle for too long, it can compromise its scent and lead to smoking, which can create marks on the candle’s container.

4. Burn your candle away from drafts.

Keep your candle away from drafts, air currents, or vents. The constant rush of air can cause your candle to burn unevenly and increase the chances of the candle putting off soot.

5. Extinguish your candle with a candle snuffer.

The best way to avoid wax splatter is to use a candle snuffer  each time you put out the candle’s flame. 

Don't use the lid to extinguish the flame because it can stain the glass and leave smoke marks. If you plan on blowing out the candle, blow softly so as not to make a mess with the wax. You can also put out the candle by using a wick dipper to dip the wick into the melted pool of wax and then straighten the wick before it dries. This helps stop smoking or “afterglow.”

6. Store the candle in a dark, cool area.

This will keep the candle from being affected by light or heat that will shorten its life. Also, keep the candle in an upright, level position when you store it.

7. Don’t burn your candle all the way down.

You should stop using a candle before it runs out of wax. Burning a candle all the way down can cause the container to superheat and possibly create a mess. To preserve your candle container, leave about half an inch of wax on the bottom.

If you plan on reusing your candle container, burn off the rest of the wax with a mug warmer or place the candle in the freezer. When frozen, the wax will shrink and make it easy to remove.

A Few Dos and Don'ts of Candle Usage:

  • Never leave a burning candle unattended!
  • Always burn candles on a protective, heat-resistant surface.
  • Never burn a candle near anything flammable.
  • Keep candles away from kids and animals.